Shipping Policy
Processing time
Orders are packed and dispatched within 1–3 business days. You will receive a shipping confirmation with a tracking number by email as soon as your parcel leaves our warehouse.
Delivery time
Standard delivery to the United States takes 12–18 business days from dispatch. Delivery to Canada, the United Kingdom, Australia and the EU typically takes 14–22 business days.
Cost
Shipping is free on every order. Import duties and taxes are included in the price you see — there is nothing to pay on delivery.
Lighters always ship empty. International carrier regulations do not allow lighters containing fuel to be sent by air. Every order arrives without fuel and is ready to be filled with any standard lighter fluid, available at supermarkets and hardware stores.
Tracking
Every order is tracked. If your tracking has not updated for more than 10 business days, contact us and we will investigate with the carrier on your behalf.
Lost or delayed parcels
If a parcel is confirmed lost by the carrier, or has not arrived within 40 business days of dispatch, we will send a replacement or issue a full refund — your choice.
Wrong address
Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch. Once a parcel is in transit, address changes are not usually possible.
Questions
Email lighter@xizeqin.com with your order number and we will reply within 1–2 business days.