Refund & Returns Policy
30-day returns
You may return any item within 30 days of delivery for a refund of the purchase price. To be eligible, the item must be unused, unfilled and returned in its original packaging.
Filled lighters cannot be returned. For safety and shipping regulations, any lighter that has been filled with fuel is non-returnable and non-refundable. Please check the product before filling it.
Damaged, defective or wrong item
If your order arrives damaged, faulty, or is not what you ordered, email us within 14 days of delivery with a photo. We will send a replacement or refund you in full — including return shipping — at no cost to you.
How to start a return
- Email lighter@xizeqin.com with your order number and the reason for the return.
- We reply within 1–2 business days with return instructions and the return address.
- Pack the item securely in its original packaging and post it back.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect — in which case we cover it.
Refund timing
Once your return is received and inspected, we issue the refund to your original payment method within 5–10 business days. Your bank may take a further few days to post it to your statement. We will email you when the refund is issued.
Non-returnable items
- Lighters that have been filled with fuel or used
- Spare flints and wicks that have been opened
- Items returned more than 30 days after delivery
Order cancellation
You can cancel any order before it is dispatched for a full refund. Once a tracking number has been issued, the return process above applies.