Contact Us
Last updated: 14 November 2026
Questions about an order, delivery or a product? Email us — we read every message.
Email: lighter@xizeqin.com
Response time: within 1–2 business days
Hours: Monday–Friday, 09:00–18:00 (GMT+8)
Where we are
CopperFlip
Liusha, Puning, Jieyang, Guangdong, China
We are an online-only store and do not have a walk-in shopfront.
Before you write
- Include your order number (it starts with CF and is in your confirmation email).
- For a damaged item, attach a photo — it lets us resolve it in one reply.
- For a return, tell us whether the lighter has been filled with fuel.
Wholesale and stockists
For wholesale enquiries, email the address above with "Wholesale" in the subject line and a short note about your store.
Something wrong with the site?
If a page will not load or checkout fails, email us with a screenshot and we will fix it.