Privacy Policy
This policy explains what information CopperFlip collects when you visit our store or place an order, and what we do with it.
What we collect
- Order information: your name, email address, shipping address and phone number, so we can fulfil your order.
- Order details: what you bought, when, and the amount paid.
- Technical data: browser type, device type, pages visited and approximate region, collected through standard analytics.
We do not see or store your card number, CVV or full payment credentials. Card payments are processed entirely by our payment provider, on their own secure systems.
How we use it
- To process, pack and ship your order
- To send order confirmations, shipping notifications and customer service replies
- To handle returns, refunds and disputes
- To improve the store and understand which products people are interested in
We do not sell, rent or trade your personal information to anyone.
Who we share it with
- Payment providers — to take payment securely
- Shipping carriers — to deliver your parcel
- Email and analytics services — to send order emails and understand site traffic
These providers only receive what they need to perform their function.
Cookies
We use essential cookies to keep your cart and checkout working, and analytics cookies to understand how the store is used. You can block cookies in your browser settings, though checkout may stop working if you do.
Your rights
You may ask us to access, correct or delete the personal data we hold about you, or to stop sending you marketing email. Email lighter@xizeqin.com and we will respond within 30 days.
Data retention
We keep order records for as long as required for accounting, tax and dispute resolution purposes, then delete them.
Contact
CopperFlip
Liusha, Puning, Jieyang, Guangdong, China
lighter@xizeqin.com